Hỗ trợ

Cần trợ giúp? Tìm câu trả lời cho các câu hỏi thường gặp hoặc liên hệ với đội ngũ của chúng tôi.

Các câu hỏi thường gặp bên dưới chỉ có sẵn bằng tiếng Anh. Chúng tôi sẵn sàng trả lời câu hỏi của bạn bằng ngôn ngữ của bạn qua email.

Liên hệ trực tiếp với chúng tôi

Chúng tôi thường phản hồi trong vòng 24 giờ vào ngày làm việc.

support@printsmart.app

Frequently Asked Questions

Setup & Connection

How do I connect my printer?

1. Make sure your printer is powered on and connected to the same Wi-Fi network as your iPhone or iPad.
2. Open the App and tap "Setup printer" on the home screen.
3. Follow the guided steps. The App will discover your printer automatically.
If your printer doesn't appear, check that Wi-Fi is enabled on the printer and both devices are on the same network (not a guest network).

Which printers are compatible?

The App works with any IPP-compatible Wi-Fi printer, including all major brands: HP, Canon, Epson, Brother, Lexmark, Kodak, Xerox, Samsung, Ricoh, Konica, Dell and many more. If your printer supports printing from any iOS device, it works with this App.

Can I use it without Wi-Fi?

The App requires a Wi-Fi or Bluetooth connection to communicate with your printer. Cellular-only is not supported because printers don't connect to cellular networks.

Printing

What file types can I print?

Photos (JPEG, PNG, HEIC), PDFs, Word documents, Excel spreadsheets, PowerPoint files, plain text, webpages, contacts, emails (.eml) and clipboard content. All common formats are supported.

How do I print from iCloud / Google Drive / Dropbox?

Tap "Cloud Print" on the home screen, then choose your storage provider. The iOS file picker will appear — browse to your file and tap to select. The App will load it and show the print preview.

How do I scan a document?

Open the Scan tab, point your camera at the document, and the App will auto-detect the edges and capture. You can scan multiple pages, then save as a PDF or print directly. OCR will extract searchable text from your scans.

What's the ID Photo Maker?

Take or import a photo, choose your size (passport, visa, ID card), and the App generates a print-ready A4 sheet with multiple copies of your photo arranged in a grid. Perfect for visa applications and ID renewals.

Subscription & Billing

What does Premium include?

Unlimited prints, all advanced features (fax sending, watermarks, batch printing, document scanner, ID photo maker, cloud print, all paper sizes), no print quotas. Available as Weekly, Yearly or Lifetime.

How do I cancel my subscription?

1. Open the iOS Settings app.
2. Tap your name at the top.
3. Tap "Subscriptions".
4. Find HP Smart Printer & Scanner and tap Cancel.
Cancelling stops future charges; you keep access until the end of your current billing period.

How do I restore a previous purchase?

Open the App, go to Settings → Premium, then tap "Restore Purchases". Make sure you're signed in to the same Apple ID that made the original purchase.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase and request a refund.

Troubleshooting

The print is misaligned or cut off

In the print preview, check the paper size matches the paper actually loaded in your printer. Try toggling between Portrait and Landscape orientation. For photos, set scale to 100% (Fit to Page). If issues persist, run the printer's own alignment routine.

"Printer not found" error

1. Confirm the printer is on and idle (not in error state).
2. Confirm both your iPhone/iPad and printer are on the same Wi-Fi (not a guest network).
3. Restart Wi-Fi on your iOS device.
4. Power-cycle the printer.
5. Re-add the printer in the App.

The App crashes when I open it

1. Force-quit the App by swiping it up from the App Switcher.
2. Restart your iPhone/iPad.
3. Make sure iOS is updated to the latest version.
4. If the crash persists, please email support and include your iOS version and device model.

← Quay về trang chủ